A clear and thoughtful process — from your first inquiry to the moment it arrives.
How to order
A MEANINGFUL DECISION
Preparing the final journey in advance is a tradition as old as humanity. It brings clarity to the one who chooses and peace to those who remain.
VOYAGER is not merely a purchase — it is a deliberate act. A last expression of identity, crafted with intention.
Our clients are planners. They shape their lives, their legacy, and their final journey with the same care. Commissioning a VOYAGER means choosing dignity, beauty, and foresight.
VOYAGER is not merely a purchase — it is a deliberate act. A last expression of identity, crafted with intention.
Our clients are planners. They shape their lives, their legacy, and their final journey with the same care. Commissioning a VOYAGER means choosing dignity, beauty, and foresight.
The process is personal and unhurried. We guide you at every step.
COMMISSIONING YOUR VOYAGER
INQUIRY & CONSULTATION
Submit your interest or contact us directly. A Legacy Specialist will discuss your vision, answer questions, and help you explore the possibilities.
DESIGN & QUOTATION
Choose your model (ONE or DREAMER), finish, colour, and any personal details. You will receive a detailed quotation with timeline.
ORDER CONFIRMATION
A deposit (typically 50%) secures your commission. We provide all necessary documentation.
ARTISANAL PRODUCTION
Your VOYAGER is handcrafted in our workshop. Production takes approximately 90 days. We keep you updated at key stages.
FINAL PAYMENT & SHIPPING
Upon completion, the final balance is settled. Our logistics team arranges discreet, insured worldwide delivery.
ARRIVAL
Your VOYAGER arrives in a custom protective case, ready for its purpose.
Submit your interest or contact us directly. A Legacy Specialist will discuss your vision, answer questions, and help you explore the possibilities.
DESIGN & QUOTATION
Choose your model (ONE or DREAMER), finish, colour, and any personal details. You will receive a detailed quotation with timeline.
ORDER CONFIRMATION
A deposit (typically 50%) secures your commission. We provide all necessary documentation.
ARTISANAL PRODUCTION
Your VOYAGER is handcrafted in our workshop. Production takes approximately 90 days. We keep you updated at key stages.
FINAL PAYMENT & SHIPPING
Upon completion, the final balance is settled. Our logistics team arranges discreet, insured worldwide delivery.
ARRIVAL
Your VOYAGER arrives in a custom protective case, ready for its purpose.
YOUR ORDER INCLUDES
— The VOYAGER model of your choice
— Presentation stand
— Custom protective transport case
— Presentation stand
— Custom protective transport case
FREQUENTLY ASKED QUESTIONS
Q: Is this a final purchase or a pre-order?
A: You are commissioning a unique, handcrafted work. Upon confirmation and deposit, your VOYAGER enters production. It is a firm order for a custom-made item.
A: You are commissioning a unique, handcrafted work. Upon confirmation and deposit, your VOYAGER enters production. It is a firm order for a custom-made item.
Q: What is included in the order price?
A: The price includes the complete set: handcrafted casket, presentation stand, and heavy-duty transport case. Additional customizations are available and quoted separately.
Q: What are the payment terms?
A: A 50% deposit initiates production. The 50% balance is due upon completion before shipping. We accept secure bank transfers.
Q: Is financing available?
A: For significant commissions, structured payment plans can be discussed on a case-by-case basis.
A: The price includes the complete set: handcrafted casket, presentation stand, and heavy-duty transport case. Additional customizations are available and quoted separately.
Q: What are the payment terms?
A: A 50% deposit initiates production. The 50% balance is due upon completion before shipping. We accept secure bank transfers.
Q: Is financing available?
A: For significant commissions, structured payment plans can be discussed on a case-by-case basis.
Q: Why does production take 90 days?
A: True craftsmanship cannot be rushed. Each VOYAGER involves hundreds of hours of handwork, drying times for materials, and meticulous quality control.
Q: How is delivery arranged and priced?
A: We manage global logistics. Delivery cost depends on destination and method (air/sea freight). A precise quote is provided before your final commitment.
Q: Do you handle customs and import?
A: We handle all export documentation. The client or their representative is responsible for customs clearance and associated fees in the country of import, which we can advise on.
A: True craftsmanship cannot be rushed. Each VOYAGER involves hundreds of hours of handwork, drying times for materials, and meticulous quality control.
Q: How is delivery arranged and priced?
A: We manage global logistics. Delivery cost depends on destination and method (air/sea freight). A precise quote is provided before your final commitment.
Q: Do you handle customs and import?
A: We handle all export documentation. The client or their representative is responsible for customs clearance and associated fees in the country of import, which we can advise on.
Q: Can I request a completely custom design?
A: Yes. We offer bespoke commissions beyond our core models. This involves a separate design consultation and quotation.
Q: What is your return or cancellation policy?
A: As each piece is made to order, cancellations after production has begun are not possible. Prior to the deposit, you may withdraw without obligation.
A: Yes. We offer bespoke commissions beyond our core models. This involves a separate design consultation and quotation.
Q: What is your return or cancellation policy?
A: As each piece is made to order, cancellations after production has begun are not possible. Prior to the deposit, you may withdraw without obligation.
READY TO BEGIN YOUR JOURNEY?
The first step is a conversation. Contact our Legacy Specialists to discuss your vision or proceed directly to the Order Form to initiate your commission.
CONTACT OUR LEGACY SPECIALISTS
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